refract.ing plugs into your on-prem OfficeMate server and automates the entire back office — ERA posting, insurance verification, recalls, collections, AR follow-up — 24/7, without staff intervention. HIPAA-safe. No PHI leaves your network.
Every day you lose hours — and thousands of dollars — to on-prem software that crashes, SQL servers that fail, and workflows Eyefinity will never automate for you. We built refract.ing because we ran a practice on OfficeMate too. Here's what you're actually dealing with:
On-prem SQL corruption. Backups that silently fail. $5K+ server replacement bills every few years. No IT team to call at 7:30am when the front desk can't check patients in.
VSP, EyeMed, Blue Shield — every remittance hand-keyed. Line by line. 15+ staff hours a week that never come back. And ERA on Terminal Services? Forget it.
Eyefinity removed their support phone line. Every rep gives a different answer. Meanwhile your schedule is wide open and patients are waiting on hold.
Need the patient chart and the schedule side by side? OfficeMate says no. Built when monitors were 15 inches. Still acts like it in 2026.
Every production report needs 20 minutes of Excel cleanup before a human can read it. Revenue decisions get delayed a week. Leadership meetings run on guesswork.
VSP portal. EyeMed portal. Blue Shield portal. Three separate logins, every morning, every patient. Denials you could have caught 72 hours out — found on the day of service.
Patch Tuesday = broken reports. New release = retrain your staff. 20+ years of technical debt layered on a database that was never built for modern workflows.
40 hours to onboard a new front desk. 14 screens for one patient encounter. Your margins bleed every turnover — and OfficeMate's UX guarantees turnover.
Six core capability layers working in concert to automate every operational workflow in your practice.
Direct integration with your OfficeMate on-prem SQL Server. EfSync watcher delivers changes in seconds. History poller catches every gap. CrystalPM support in beta — coming soon.
How it works →ANSI X12 835 EDI files fetched from SFTP, parsed, and posted to OfficeMate automatically. VSP, Blue Shield, EyeMed — all handled. Zero manual remittance.
See the engine →Batch eligibility verification 48-72hrs before appointments. Browser automation for VSP and EyeMed portals. Denial monitoring with auto-generated appeal letters.
Explore →Confirmations, no-show recovery, recall campaigns, balance reminders, order-ready alerts — all orchestrated through a unified message scheduler. No overlaps.
See all channels →Claude-powered agents for morning briefings, lapsed patient outreach, collections runs, predictive analytics, VIP care, and more. Fleet conductor schedules them daily.
Browse skills →21+ reporting tabs with real-time production metrics, 71+ API endpoints, 9 ML prediction views, and automated daily/weekly/monthly reports. One screen runs your practice.
Preview dashboard →The average optometry practice loses $80K–$150K annually from workflows nobody has time to manage. refract.ing identifies and recovers it automatically.
From audit to fully autonomous operation in under 3 weeks. No disruption to your daily workflow.
We connect to your OfficeMate (read-only SDK — no PHI leaves your server) and pull 90 days of data: appointments, no-shows, recalls, AR aging, ERA history. You get a Recovery Report showing the exact dollar value of what's recoverable. Takes 20 minutes. Zero obligation.
We handle the entire setup. OfficeMate connection, communication templates, insurance portal setup, and ERA pipeline configuration. Your staff is not involved. Our team personally onboards the first 25 practices.
Within 2–3 weeks, 76+ services are running. Confirmations sending. ERAs posting. Insurance verifying. Recalls running. Collections managed. Morning briefings delivered. Your practice runs itself — and you see everything on the dashboard.
5,317 patients synced bidirectionally to CRM
226+ appointments syncing bidirectionally
122 passing unit tests — VSP, Blue Shield, EyeMed
53 registered, 40+ running in daily playbook
Every plan includes setup, onboarding, and support. No per-message fees. No surprise charges. 30-day money-back guarantee.
Early feedback from optometry professionals who have seen the platform in action.
Everything you need to know before getting started.
Yes. PHI never leaves your on-premises server. The refract.ing platform runs on your own Windows server (or one you control) inside your network. We use OfficeMate's built-in SDK stored procedures for read-only access. Any patient-communications vendor we connect to signs a BAA before outbound messaging is enabled. No patient data is stored in our cloud.
OfficeMate (Eyefinity) on-prem is fully supported today. CrystalPM support is in active beta. The platform is architecturally designed for multi-EMR — NextGen, Compumed, and RevolutionEHR adapters are on the 2026 roadmap.
2–3 weeks from start to fully autonomous operation. Our team personally handles the OfficeMate connection, CRM setup, and service deployment. Your staff is not involved in the technical setup.
Weave and Solutionreach handle basic patient messaging (SMS/email). refract.ing handles billing automation, ERA posting, insurance verification, AI skills, and predictive analytics — the operational layer those products don't touch. They're complementary. Many practices run both initially and phase out the other tool once they see refract.ing's communication capabilities.
We connect to your OfficeMate (read-only), pull 90 days of data, and generate a Recovery Report showing exact dollar amounts for: no-show recovery opportunity, lapsed patient revenue, ERA automation savings, collections improvement, and insurance denial reduction. Takes 20 minutes. Zero obligation.
Yes. Month-to-month billing with no long-term contracts. Early access pricing is locked in for 12 months at 50% off but you can cancel any month. Plus a 30-day money-back guarantee — if you don't see measurable results in the first 30 days, full refund.
We analyze 90 days of your practice data and show you exactly what refract.ing would recover — in dollars, before you spend a cent. No pitch. No pressure. Just the numbers.
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